contact us

Our Address

Real Australian Boots

PO BOX 188, East Bentleigh, Melbourne, Victoria , 3165, Australia

Frequently Asked Questions

1. What is an "ugg boot"?
2. Are your boots genuine Australian?
3. How do I place an order?
4. Can I change an order I've just placed?
5. How do I make a return or exchange?
6. How do I find out what size do I need?
7. What are the shipping costs and delivery time?
8. Do you ship to my country?
9. Will I be charged in the local currency?
10. What are my payment options?
11. Are there any additional charges, duties or taxes?
12. I am concerned about using my credit card online. Is your site safe?
13. Colours of products displayed on this website?
14. How do I care for my ugg boots?

We look forward to help you with your inquiry and we will respond to your question as quickly as possible. Simply fill out the form below to send us an email. We are trying to answer all email inquiries within 6 business hours. We aim to provide you with a reliable and consistent level of service at all times. Please make sure your email address is correct as we really want to be able to get in touch with you! * Required information. Please provide Order ID when making order enquiries
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Real Australian Boots is a member of
the Australian Made, Australian Grown Campaign and Australian Sheepskin Association.

WHY SHOP WITH US? Buy Direct and SAVE − Australian Made, Owned & Operated − Fast Delivery − Safe & Secure Transactions

Customer Service

Information

Please note, we are not affiliated in any way with the Deckers Outdoor Corporation and their "Ugg Australia" brand.
All ugg boots sold at our on-line store are made in Australia from the finest quality real Australian sheepskin. The terms "ugg", "ugg boots" or "uggs" are generic terms in Australia that describe sheepskin boots.