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Before You Contact Us

Many questions can be answered instantly in our Help Centre. Our most frequently asked topics include:

1. What is an "ugg boot"?
2. Are your boots genuine Australian made Ugg Boots?
3. How do I place an order?
4. Can I change an order I've just placed?
5. Returns and exchanges
6. Choosing the correct size
7. Shipping costs and delivery times
8. International shipping
9. Currency conversion and payment options
10. What are my payment options?
11. Duties and taxes
12. Website security and online payments
13. Product colours
14. Caring for your sheepskin Ugg boots

Need some assistance? Contact us

Whether you have a question about sizing, placing an order, shipping, returns, product care or anything else, we're here to help.

Simply complete the contact form below or email our customer support team directly . We aim to respond to all enquiries within 6 business hours.

To provide fast, efficient and documented customer support, we currently offer assistance via email only and do not provide telephone support.

Please double-check that your email address is entered correctly so we can reply to your enquiry. If you haven't received a response within 48 hours, please check your spam or junk folder before contacting us again.

Why Shop With Us?

We're a genuine Australian business based in Melbourne, specialising in authentic Australian made UGG boots crafted from premium Australian Merino sheepskin.

As a 100% online retailer, we don't operate expensive showrooms or retail stores. This allows us to keep our overheads low and focus on what matters most—offering exceptional Australian made products, competitive prices and outstanding customer service.