Contact Us

Our Address

Ugg Boots Made in Australia
PO BOX 188, East Bentleigh, Melbourne, Victoria , 3165, Australia

Dear Customer,
Please note that international delivery can take longer than usual due to COVID-19 restrictions.
Overseas restrictions, customs delays and fewer flights may affect delivery times.

Top Frequently Asked Questions

1. What is an "ugg boot"?
2. Are your boots genuine Australian uggs?
3. How do I place an order?
4. Can I change an order I've just placed?
5. How do I make a return or exchange?
6. How do I find out what size do I need?
7. What are the shipping costs and delivery time?
8. Do you ship to my country?
9. Will I be charged in the local currency?
10. What are my payment options?
11. Are there any additional chargers, duties or taxes?
12. I am concerned about using my credit card online. Is your site safe?
13. Colours of products displayed on this website?
14. How do I care for my ugg boots?

Need some assistance? Contact us

We look forward to help you with your inquiry and we will respond to your question as quickly as possible.
Simply fill out the form below to send us an email or email us direct to

We are trying to answer all email inquiries within 6 business hours, to streamline our operations we don’t provide customer support over the phone.

We aim to provide you with a reliable and consistent level of service at all times.
Please make sure your email address is correct as we really want to be able to get in touch with you!

If you do not receive response from us within the next 48 hours, please check your spam folder as it would have been trapped there.

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Ugg Boots made in Australia is a member of the Australian Made, Australian Grown Campaign.

Genuine Australian Sheepskin Made in Australia
Water Resistant Genuine Australian
 "Thank you for providing such a quality product and outstanding service! I ordered my Ryder Ugg boots on Tues and was wearing them on Thurs - amazing! They are everything you said they would be and I am so impressed with the quality of the boots. Well done - you've done Australia proud." 
Selina
What's Hot
Hot Deal!
AUD 141.00
 "I just received my Ugg boots; they are perfect! Definitely worth the wait. A special thanks so much to those who made them and to those involved in customer service." 
Dr. Karen
 "Thankyou for the ugg boots really happy with them they are awesome an fast shipping thankyou so much " 
Melissa