Please note: We are working very hard to process all orders as quickly as possible. However, we are currently experiencing delays due to a substantial increase in parcel volumes as more people shop online and social distancing requirements. Please allow 10-12 working days for your order to be dispatched.
We apologise for the inconvenience and appreciate your patience. Thank you for your understanding and for your support of Australian Made products.
Top Frequently Asked Questions
1. What is an "ugg boot"?2. Are your boots genuine Australian uggs?3. How do I place an order?4. Can I change an order I've just placed?5. How do I make a return or exchange?6. How do I find out what size do I need?7. What are the shipping costs and delivery time?8. Do you ship to my country?9. Will I be charged in the local currency?10. What are my payment options?11. Are there any additional chargers, duties or taxes?12. I am concerned about using my credit card online. Is your site safe?13. Colours of products displayed on this website?14. How do I care for my ugg boots?
Need some assistance? Contact us
We look forward to help you with your inquiry and we will respond to your question as quickly as possible.Simply fill out the form below to send us an email or email us direct to
We are trying to answer all email inquiries within 6 business hours, to streamline our operations we don’t provide customer support over the phone. We aim to provide you with a reliable and consistent level of service at all times. Please make sure your email address is correct as we really want to be able to get in touch with you! If you do not receive response from us within the next 48 hours, please check your spam folder as it would have been trapped there.
Ugg Boots made in Australia is a member of the Australian Made, Australian Grown Campaign.